Armatis announces the appointment of Martin Dufourcq as CEO of Armatis Technology
Share: Photo © Edouard Jacquinet Armatis, a French pioneer in customer experience, has announced the appointment of Martin Dufourcq as Chief Executive Officer of Armatis Technology, the Group’s new subsidiary dedicated to technology solutions for customer relations. After joining the Group’s Management Board in June 2024 to oversee Strategy and Solutions, Martin Dufourcq will now […]
Armatis Launches Armatis Technology, Its Dedicated Subsidiary for Customer Experience Technology Solutions
Share: Armatis, a French pioneer in customer experience, today announces the creation of Armatis Technology, a new subsidiary focused on designing, developing, marketing, and operating innovative technology solutions that enhance the customer experience. Since early September, Armatis Technology has brought together all of the group’s technological expertise to offer a comprehensive portfolio—from custom tool development […]
Armatis announces the appointment of Imen Ben Hassine Salloum as Performance Director
Share: Armatis, a French pioneer in customer experience, has announced the appointment of Imen Ben Hassine Salloum as Performance Director. With a strong background and extensive experience in customer relations, Imen Ben Hassine Salloum has held many operational roles, giving her a comprehensive understanding of the customer relationship value chain before moving to strategic responsibilities, […]
How a Leading Real Estate Company Successfully Outsourced Its Customer Service for the First Time
Discover how a real estate leader successfully outsourced its customer service for the first time while ensuring premium, fast service.
7 reasons to outsource your customer service to gain agility and performance
Control your costs, optimize your service, and boost your operational performance. Share: In today’s increasingly competitive market, customer service quality has become a key differentiator for businesses. Yet, managing customer service in-house can quickly turn into a complex and expensive challenge. That’s why many companies are choosing to outsource their customer service. More than just […]
Is your customer service surviving the summer?5 strategies to turn the season into an opportunity
When vacations put your customer relationships to the test Share: Imagine it’s 4 PM on a Friday in August. your team is stretched thin because of vacations and suddenly swamped with calls. the air conditioning hums weakly as tension rises, and your most loyal customer has been patiently waiting on the phone for 25 minutes. […]
How to organize your customer service in summer: A complete guide
5 tips for maintaining service quality while supporting your teams | optimizing customer service during the summer season Share Seasonal activity spikes, and consistently high customer expectations, maintaining optimal service levels requires careful planning. Reading this in the middle of summer? No worries! While some tips require advance preparation, many solutions can be implemented immediately […]
How Armatis supports a leading energy company in the digital transformation of its customer service
Key figures 72% of customer interactions managed through emerging technologies (messaging, chatbots) in 2022, compared to just 11% in 2017 — a 6.5x increase in 5 years Coverage across 4 strategic regions Customer management operated from 3 production sites using centralized, multisite management Process automation powered by RPA (Robotic Process Automation) The challenge Faced with […]
TotalEnergies Consumer Service Named Customer Service of the Year for the 15th Consecutive Year!
TotalEnergies’ Consumer Service team has been awarded “Customer Service of the Year” for 15 years running, thanks to a relentless focus on customer satisfaction, innovation, and a strong partnership with Armatis.
New Cyber Resilience Challenges in Customer Experience
As AI and cyber threats evolve, customer experience providers must strengthen cyber resilience, comply with EU regulations, and build trust through security and awareness.
