How a B2C Auto Finance Player Grows Its Insurance Portfolio – Armatis Case Study
How a B2C Auto Finance Player Grows Its Insurance Portfolio The Context A major player in consumer auto financing wanted to grow complementary insurance sales while securing customer relationships with individuals.Since 2017, it has relied on Armatis to operate a system covering sales, retention, and back-office management. Results of files processed with argued contact, ensuring […]
5 Levers to Successfully Transition to Omnichannel Customer Service
5 Levers to Successfully Transition to Omnichannel Customer Service Share on Customers no longer think in “channels.” They naturally navigate from web to phone, chat to social media, expecting brands to do the same without hiccups or memory lapses. For them, there’s only one company, which should recognize them everywhere. Yet for many organizations, moving […]
Armatis Renews ISO 18295-1 Certification: Concrete Guarantee of Performance and Reliability for Clients
Armatis reaches a new milestone in its continuous improvement journey by successfully renewing its ISO 18295-1 certification, the international reference standard dedicated to customer contact centers. Within the framework of its continuous improvement approach, Armatis has successfully renewed its ISO 18295-1 certification “Customer Contact Centers”. This international standard, a benchmark in the customer relations sector, […]
Securing Buy Now Pay Later Debt Recovery Without Damaging Brand Image
Le Contexte Installment payments have become a standard in modern e-commerce. Yet behind this apparent simplicity lies a major challenge: managing unpaid debts without damaging customer relationships. For several years, a major player in Buy Now Pay Later (BNPL) and consumer credit has entrusted Armatis with its entire amicable and pre-litigation debt recovery operations. Résultats […]
First customer service outsourcing: how to succeed without losing control and performance
First customer service outsourcing: how to succeed without losing control and performance Share on Outsource your customer service for the first time is a major strategic step for any business. This decision sparks both excitement and caution: how to guarantee customer experience quality? How to maintain precise, effective oversight? How to ensure the provider shares your […]
Disability: Building an environment where everyone has a place
Disability: Building an environment where everyone has a place Discover the interview with Rémi Oyharcabal, HR Manager and Disability Referent at our Bordeaux site. Share on The European Week for the Employment of People with Disabilities (SEEPH) is a key event to raise public awareness about disability issues and promote inclusion across social and professional […]
ESCDA 2026 Customer Service Awards: Armatis Clients Excel: ENGIE, TotalEnergies, Carrefour Winners
Share on Once again, several Armatis-supported clients have been honored at the 2026 Customer Service of the Year Awards (ESCDA). This recognition highlights their ongoing commitment to delivering outstanding customer experiences. ENGIE: Double winner in consumer and professional categoriesENGIE excelled in two categories. This strong recognition reflects team dedication and a strategy focused on impeccable […]
International Day for the Elimination of Violence Against Women: commitment to diversity and prevention
Share on November 25 marks the International Day for the Elimination of Violence Against Women, a symbolic date highlighting the urgent need to act against this worldwide scourge. At Armatis, this commitment goes beyond a day; it builds on continuous actions promoting diversity, inclusion, and prevention. Statistics tell the urgent story: nearly one in three […]
How an insurance provider strengthened claims management and improved customer satisfaction
How an insurance company strengthened its claims management and improved customer satisfaction The context A major insurance player wanted to improve handling and processing of mobile-related claims like theft, damage, and breakdowns. It also needed flawless service quality on inbound assistance flows while staying flexible amid activity fluctuations. The goal: deliver smooth, rapid customer experiences […]
Ecommerce Customer Service Guide: 7 Strategies to Satisfy, Retain Customers & Boost Sales
73% of customers switch brands after a bad experience. Discover the 7 levers to optimize your ecommerce customer service and boost sales. Share on In the hyper-competitive ecommerce world, most companies focus on customer acquisition. Yet this strategy often feels like filling a leaky bucket. The real challenge is not attracting customers, but retaining them. […]
