Multilingual customer support by email: 40 languages covered by about ten agents
An international retail brand entrusted Armatis with its European email support. Result: 95% customer satisfaction by the second month, from a single hub in Gdansk. 95% 40+ ~10 1 customer satisfaction by month two languages covered agents multilingual hub (Gdansk) Running multilingual customer support? Talk to our teams. The project at a glance Sector Retail […]
Armatis confirms its ambitions and commitment in Madagascar
Armatis is accelerating its development in Madagascar with a nearly 4,000 sqm facility and a target of 700 employees by the end of 2027. This new site will support the growth of customer experience activities while also expanding digital, data, and AI-driven services for the Group’s clients across France and Europe.
Multi-channel vs Omnichannel: What difference does it make to your customer service?
Two approaches, one goal: ensuring a seamless customer experience. Understanding the differences between them to choose the right strategy.
On your marketplace, who is really in charge of the customer experience?
When nobody is holding the reins, it is the buyer who feels the effects first. By Benoît Chabanon, Director of International Operations — Armatis
E-commerce customer service: a guide to satisfying customers and building loyalty
73 per cent of customers switch brands after a bad experience. Discover the seven ways to optimise your e-commerce customer service and boost your sales.
Insurance: how to optimise the management of mobile claims and customer satisfaction
A leading insurance provider has entrusted Armatis with the management of claims relating to theft, breakage and faults affecting mobile phones, as well as its assistance processes: quality ratings in excess of 93 per cent, with up to 46 cases handled per agent per day.
Smart automation: striking the right balance between AI and humans in customer relations
Generative AI, self-service, augmented advisors: how to implement intelligent automation that enhances the customer experience without sacrificing the human touch.
Customer Service Representative: a job that’s very different from what people usually think
What does a customer service representative actually do? Far from the common misconceptions about stress and routine, Axel, who has been a customer service representative in Calais for three years, describes a job centred on listening, a positive attitude and customer satisfaction, where mutual support amongst colleagues makes all the difference.
Société Générale Assurances & Armatis: a customer relationship based on trust, high standards and a people-centred approach
Pierre Lurin, Head of Customer Relations for Property Insurance at Société Générale Assurances, discusses the partnership with Armatis – built on high standards, trust and mutual understanding – and the current challenges facing the customer experience.
L'olivier Assurance and Armatis: a partnership dedicated to delivering a personalised customer experience enhanced by AI
Brice de Crevoisier, Head of Outsourced Operational Resources at L’olivier Assurance, looks back on eight years of partnership with Armatis and discusses the vision of advisers augmented by AI, without ever replacing the human touch.
