How Veolia is reinventing customer relations in the water sector
Géraldine Sénémaud, Head of Customer Relations at Veolia France, explains how the company combines a strong local presence, its partnership with Armatis and artificial intelligence to serve 20 million users.
Customer experience in tourism: travellers’ five expectations for 2026
Personalisation, wellbeing, authenticity, sustainability, and the interplay between AI and humans: five expectations are reshaping travellers’ relationship with tourism brands. An analysis of what has changed, and what this means for customer relations.
Fortuneo & Armatis: a 100 per cent human approach to customer relations, built on trust
In this latest episode of our CX Armatis & Vous podcast, we were delighted to welcome Sandrine Kergoat, Head of Operations & Customer Relations at Fortuneo. She shares with us the vision of an online bank that has chosen to outsource part of its customer relations activities, and the key aspects of its collaboration with […]
Customer relations: how EDF combines AI and human expertise to deliver a sustainable customer experience
Discover the secrets to a successful customer relationship thanks to the expertise of Sandrine HERBELIN, Head of Outsourced Services at EDF Commerce.
Armatis is opening a work programme at the Orléans-Saran prison to support prisoners’ return to work
Through this project in Saran, Armatis is reaffirming its commitment to reintegration through work, to combating reoffending, and to a socially responsible approach that brings about positive social impact.
B2B telemarketing: the legal framework in 2026
Telemarketing between businesses will still be permitted in 2026, without prior consent. However, it is not without rules: the GDPR, legitimate interest, and the right to object. Here is the full legal framework, explained simply.
August 2026: the end of cold calling in France, or the start of ultra-premium lead generation?
On 11 August 2026, France will switch to a model of telephone marketing based on prior consent. Under the Cazenave Act, unsolicited cold calling will become the exception rather than the rule. Beyond mere compliance, this reform accelerates a transformation that is already underway: the shift from a volume-driven approach to one based on trust, qualification and value.
Armatis Portugal: Bridging languages and cultures in the pursuit of excellence
Management has announced the recruitment of nearly 100 new staff members
Should You Outsource Customer Service? A 4-Step Readiness Guide
A 4-step readiness guide to decide whether to outsource, what model fits your business, and which guide to read next. No vendor names. Share on Table of contents Most outsourcing decisions go wrong before the first RFP is even sent, because the company hasn’t yet answered the questions that determine what kind of provider, delivery […]
How Many Agents Do You Need? A Staffing Calculator for In-House and Outsourced Teams
How many agents do you need? A staffing calculator comparing in-house and outsourced models, with the real formulas and a worked example. Share on Table of contents The same monthly contact volume produces a different headcount depending on whether you staff it in-house or through an outsourced provider. This isn’t a pricing trick. It comes […]
