Customer Service Outsourcing in Banking and Financial Services: Key Considerations

What financial institutions need to know before entrusting their customer service to an external provider. Share on Sommaire : The banking and financial services sector is among the most demanding environments for customer service: strict regulation, sensitive data, and a customer base with high expectations for availability, personalisation, and reliability. Outsourcing in this context requires […]

Securing Buy Now Pay Later Debt Recovery Without Damaging Brand Image

Le Contexte Installment payments have become a standard in modern e-commerce. Yet behind this apparent simplicity lies a major challenge: managing unpaid debts without damaging customer relationships. For several years, a major player in Buy Now Pay Later (BNPL) and consumer credit has entrusted Armatis with its entire amicable and pre-litigation debt recovery operations. Résultats […]

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