Customer Service Outsourcing in the Energy Sector: Challenges and Best Practices
The energy sector is undergoing profound transformation across Europe: market liberalisation, the acceleration of the energy transition, rising consumer expectations, and sustained price volatility. Share on Table of contents The energy sector is undergoing profound transformation across Europe: market liberalisation, the acceleration of the energy transition, rising consumer expectations, and sustained price volatility. Electricity and […]
How to manage your teams by teleworking with Engie?
Serge Martin, Managing Director of Customer-Relations Centres at ENGIE France B2C, General Public Division, confides the best practices and insights that help him manage his telework teams successfully. The many challenges that companies have had to meet during lockdown included emergency implementation of telework. Although a few of them were already relatively familiar with the […]
