7 reasons to outsource your customer service to gain agility and performance
Control your costs, optimize your service, and boost your operational performance. Share: In today’s increasingly competitive market, customer service quality has become a key differentiator for businesses. Yet, managing customer service in-house can quickly turn into a complex and expensive challenge. That’s why many companies are choosing to outsource their customer service. More than just […]
Is your customer service surviving the summer?5 strategies to turn the season into an opportunity
When vacations put your customer relationships to the test Share: Imagine it’s 4 PM on a Friday in August. your team is stretched thin because of vacations and suddenly swamped with calls. the air conditioning hums weakly as tension rises, and your most loyal customer has been patiently waiting on the phone for 25 minutes. […]
How to organize your customer service in summer: A complete guide
5 tips for maintaining service quality while supporting your teams | optimizing customer service during the summer season Share Seasonal activity spikes, and consistently high customer expectations, maintaining optimal service levels requires careful planning. Reading this in the middle of summer? No worries! While some tips require advance preparation, many solutions can be implemented immediately […]
Customer Experience: Is AI the Only Thing That Matters?
The start of a new year is always a good time for reflection and forward thinking. One of the key promises of 2024 has largely been fulfilled: the widespread experimentation with AI in everyday business operations—for both customers and employees. This has been a time to explore, form opinions, and even undergo significant transformation. In […]
Client service? Importance of the service and customers’ major expectations
The latest EY study, “Barometer of the economic, social and territorial impacts of contact centres in France – 2022 Edition” informs us that 78% of French citizens contacted a customer service in 2021. Accessible by email, telephone, messaging, social networks, etc. The customer service fills a major need: exchanges with advisors ready to inform and […]
Your Customer First: customer culture and customer relations
Putting the customer first means taking good care of them and paying attention to all their expectations. Keynote extract facilitated by Salomon Parienti during a convention on the Customer Experience held in October 2022. Any company’s results, whatever its size, are directly connected with the importance assigned to listening to its customers. More than ever, […]
Customer Relations: how far will the metaverse go?
It may have been born of science fiction but the metaverse is real enough today. Although it’s starting to arouse interest among brands and offer new opportunities, it also raises a great many questions. Arnaud Bouchaud, Armatis’ Director of Digital Solutions, enlightens us on the subject. The metaverse: let’s suggest a definition… From visionary 1990s […]
What new challenges are involved in customer relations with young generations as regards financial services?
There are several watchwords to take into account here, “digital”, “transparency” and “rapidity” in particular. Faced with the wide range of products and solutions on the market, Gen Z expects greater clarity on the products on offer and their advantages. Transparency is a key expectation that can tip the scales between two banks. These new generations […]
Amazonisation of services is no longer inevitable
It’s no secret that our society is riddled with contradictions in all areas – and consumption is no exception. Recent analyses demonstrate evolution towards a more local, sustainable and responsible approach that goes hand-in-hand with a kind of “search for meaning” observable above all among millennials, for whom a brand’s impact and image tend to […]
Developing customer culture a must for one and all!
Developing the company’s customer culture, becoming or staying a customer-centric organisation: it’s a key ambition in a great many company strategies. A highly relevant one, of course, but one that needs to be thought out, organised and structured, not simply pursued at any cost. In order to ensure a successful approach, it’s essential to understand […]
