What is BPO (Business Process Outsourcing)? Definition, How It Works and Key Benefits
Here is a complete, practical definition — and what it actually means for your organisation. Share on Table of contents BPO is one of those terms that gets used constantly in business strategy discussions but is rarely explained clearly. Simple subcontracting? Offshore cost-cutting? Or a genuine transformation lever? Here is a complete, practical definition — […]
Energy & Utilities: Outsourcing Customer Service to Reduce Technical Interventions
Context A natural gas distribution company decided to outsource part of its customer service activities related to network operations, with the objective of better managing situations where customers had no supplier contract and significantly reducing unnecessary technical interventions. Since 2024, Armatis has been operating a dedicated contact center to handle customer requests and critical notifications. […]
How a B2C Auto Finance Player Grows Its Insurance Portfolio – Armatis Case Study
How a B2C Auto Finance Player Grows Its Insurance Portfolio The Context A major player in consumer auto financing wanted to grow complementary insurance sales while securing customer relationships with individuals.Since 2017, it has relied on Armatis to operate a system covering sales, retention, and back-office management. Results of files processed with argued contact, ensuring […]
Securing Buy Now Pay Later Debt Recovery Without Damaging Brand Image
Le Contexte Installment payments have become a standard in modern e-commerce. Yet behind this apparent simplicity lies a major challenge: managing unpaid debts without damaging customer relationships. For several years, a major player in Buy Now Pay Later (BNPL) and consumer credit has entrusted Armatis with its entire amicable and pre-litigation debt recovery operations. Résultats […]
How an insurance provider strengthened claims management and improved customer satisfaction
How an insurance company strengthened its claims management and improved customer satisfaction The context A major insurance player wanted to improve handling and processing of mobile-related claims like theft, damage, and breakdowns. It also needed flawless service quality on inbound assistance flows while staying flexible amid activity fluctuations. The goal: deliver smooth, rapid customer experiences […]
Customer Relations: Training and Supporting Teams During Peak Season
Peak season is the ultimate stress test for customer service centers, where rapid training and team well-being become the keys to delivering an exceptional customer experience under intense pressure. Share on Black Friday. Christmas. The sales. For retail and e-commerce, these are the “moments of truth.” In just a few weeks, brands generate a huge part […]
Armatis and the Sustainable Development Goals: Interview with Tiphaine Trouessard, CSR & Compliance Officer
Partager : Chaque année, le 25 septembre est l’occasion de célébrer l’anniversaire des Objectifs de Développement Durable (ODD), adoptés par l’ONU en 2015 pour répondre aux grands défis sociaux, environnementaux et économiques d’ici 2030. Chez Armatis, ces objectifs sont au cœur de notre stratégie RSE. Signataire du Pacte Mondial des Nations Unies depuis 2007, nous […]
Pink October 2025: Armatis Takes a Stand Against Breast Cancer
Every October, the world comes together for Pink October — Breast Cancer Awareness Month. Launched in 1994 in the United States, this global movement emphasizes the vital importance of early detection and prevention in the fight against breast cancer. Share: Across Europe, breast cancer remains the most commonly diagnosed cancer among women, with nearly 525,000 new […]
Armatis Launches Armatis Technology, Its Dedicated Subsidiary for Customer Experience Technology Solutions
Share: Armatis, a French pioneer in customer experience, today announces the creation of Armatis Technology, a new subsidiary focused on designing, developing, marketing, and operating innovative technology solutions that enhance the customer experience. Since early September, Armatis Technology has brought together all of the group’s technological expertise to offer a comprehensive portfolio—from custom tool development […]
How a Leading Real Estate Company Successfully Outsourced Its Customer Service for the First Time
Discover how a real estate leader successfully outsourced its customer service for the first time while ensuring premium, fast service.
