Best Customer Support Outsourcing for E-commerce in Europe (2026)
The best customer support outsourcing partners for European e-commerce brands in 2026: WISMO, returns, peak season. Share on Table of contents Running an e-commerce brand in Europe means customers expect fast, accurate, on-brand support at any hour, during a flash sale, and right after a promotional email hits inboxes in five different languages simultaneously. The […]
How to Retain Customers After a Seasonal Sales Period: What Really Happens in the 30 Days After
The returns and support surge after a sales period decides customer retention, not the sale itself. Four concrete levers to turn that surge into loyalty. Share on Table of contents The sale itself doesn’t decide whether a customer comes back. The returns and support surge that follows it does. Not during the markdown period, when […]
How a European Retail Leader Delivers High-Quality Customer Support in 40+ Languages with AI-Powered Email Handling
CLIENT STORY : RETAIL & E-COMMERCE How a European Retail Leader Manages Customer Support Across 40+ Languages with AI When a fast-growing retailer needed to serve customers across all of Europe from a single hub, Armatis delivered 95% customer satisfaction by the end of the second month. SECTOR Retail & E-commerce LOCATION Gdansk, Poland TEAM […]
Social commerce: what TikTok Shop changes for your CX
Social commerce: your customers are buying on TikTok. Now what? TikTok Shop, affiliate creators, live shopping: social commerce is redrawing the European purchasing journey. What your marketing, sales and customer service teams need to change — now. Share on Table of contents Social commerce is no longer a trend to monitor. It is a structural […]
Customer Service Outsourcing in Retail and E-Commerce: Challenges and Best Practices
Brands and online merchants have everything to gain from a specialist BPO partner — provided they choose the right one. Share on Table of contents Retail and e-commerce are among the most demanding sectors for outsourced customer service. High volumes, sharp seasonality, multichannel complexity, and uncompromising expectations around speed: brands and online merchants have everything […]
