TotalEnergies Consumer Service Named Customer Service of the Year for the 15th Consecutive Year!
TotalEnergies’ Consumer Service team has been awarded “Customer Service of the Year” for 15 years running, thanks to a relentless focus on customer satisfaction, innovation, and a strong partnership with Armatis.
Regulatory Compliance in Insurance: How We Turned an Obligation into a Driver of Customer Performance
Discover how we helped a leading French insurance company process 250,000 clients automatically, achieving a 70% remediation rate. Key Figures Operational Performance 250,000 clients processed automatically Over 70% overall remediation rate 60% contactability rate (vs. 35-40% industry average) Resource Optimization 80% reduction in processing time 60% reduction in operational costs Zero mobilization of the client’s […]
How a Leading Retailer Optimizes the Premium Customer Experience Through Innovation and Omnichannel Strategy
Key Figures 95% service quality across all interactions 100% of mail processed in under 8 days 85% of emails handled within 24 hours 12,000 social media interactions managed annually Exceptional responsiveness: 4 hours to respond to customer inquiries The Challenge Deliver an exceptional customer relationship experience in a dynamic environment, ensuring seamlessness and quality at every stage of the customer […]
Armatis Polska takes over eSky s Call Center in Bulgaria
eSky Group optimizes operations. Its customer service department in Bulgaria is being handed over to Armatis. Armatis Polska, a leading customer service and sales outsourcer in Europe, has taken over the customer service department of the Polish eSky Group in Bulgaria. This is a result of eSky’s decision to switch its management model and entrust […]
UN Women joins forces with Armatis for its end-of-year fundraising campaign
The UN Women France association and Armatis have signed a bro-bono service sponsorship convention on skills sponsorship. “Supporting UN Women’ actions on behalf of gender equality and against violence to women is very much in keeping with the awareness-raising and information actions that we’ve already implemented through our Diversity, Inclusion and Prevention Committee. So it’s […]
