How does BNP Personal Finance successfully outsource its Bank Customer Relations?

Delphine Seguy, Head of Outsourced Customer Relations activities for BNPPF’s Private Client Business Management, shares her outsourcing experience, explaining her vision and best practices. What are the specifics of Customer Relations in the banking sector? Delphine Seguy : The banking sector is complex: sensitive, ultra regulated and highly competitive. It’s also undergoing many changes. As […]