TotalEnergies Consumer Service Named Customer Service of the Year for the 15th Consecutive Year!
TotalEnergies’ Consumer Service team has been awarded “Customer Service of the Year” for 15 years running, thanks to a relentless focus on customer satisfaction, innovation, and a strong partnership with Armatis.
Regulatory Compliance in Insurance: How We Turned an Obligation into a Driver of Customer Performance
Discover how we helped a leading French insurance company process 250,000 clients automatically, achieving a 70% remediation rate. Key Figures Operational Performance 250,000 clients processed automatically Over 70% overall remediation rate 60% contactability rate (vs. 35-40% industry average) Resource Optimization 80% reduction in processing time 60% reduction in operational costs Zero mobilization of the client’s […]
How a Leading Retailer Optimizes the Premium Customer Experience Through Innovation and Omnichannel Strategy
Key Figures 95% service quality across all interactions 100% of mail processed in under 8 days 85% of emails handled within 24 hours 12,000 social media interactions managed annually Exceptional responsiveness: 4 hours to respond to customer inquiries The Challenge Deliver an exceptional customer relationship experience in a dynamic environment, ensuring seamlessness and quality at every stage of the customer […]
eSky: How customer relations and strategic outsourcing drive global travel success
An Interview with Ewelina Kołodziej-Tyczka In a recent strategic move, eSky Group has optimized its customer service operations by transitioning the management of its Bulgarian call center to Armatis Polska. This decision reflects eSky’s broader strategy to streamline its focus on core business activities while ensuring the continued high-quality service that customers expect. Armatis, which […]
UN Women joins forces with Armatis for its end-of-year fundraising campaign
The UN Women France association and Armatis have signed a bro-bono service sponsorship convention on skills sponsorship. “Supporting UN Women’ actions on behalf of gender equality and against violence to women is very much in keeping with the awareness-raising and information actions that we’ve already implemented through our Diversity, Inclusion and Prevention Committee. So it’s […]
Armatis announces a partnership with UN Women France
This pro-bono partnership is in support of a fundraising campaign to the benefit of UN Women France Paris, 9 January 2023 – UN Women France and Armatis have signed a bro-bono service sponsorship convention on skills sponsorship Armatis, a major French Group specialising in outsourced customer relations, has been chosen as partner for the conduct […]
How does BNP Personal Finance successfully outsource its Bank Customer Relations?
Delphine Seguy, Head of Outsourced Customer Relations activities for BNPPF’s Private Client Business Management, shares her outsourcing experience, explaining her vision and best practices. What are the specifics of Customer Relations in the banking sector? Delphine Seguy : The banking sector is complex: sensitive, ultra regulated and highly competitive. It’s also undergoing many changes. As […]
