Société Générale Assurances & Armatis: a customer relationship based on trust, high standards and a people-centred approach
Pierre Lurin, Head of Customer Relations for Property Insurance at Société Générale Assurances, discusses the partnership with Armatis – built on high standards, trust and mutual understanding – and the current challenges facing the customer experience.
L'olivier Assurance and Armatis: a partnership dedicated to delivering a personalised customer experience enhanced by AI
Brice de Crevoisier, Head of Outsourced Operational Resources at L’olivier Assurance, looks back on eight years of partnership with Armatis and discusses the vision of advisers augmented by AI, without ever replacing the human touch.
How Veolia is reinventing customer relations in the water sector
Géraldine Sénémaud, Head of Customer Relations at Veolia France, explains how the company combines a strong local presence, its partnership with Armatis and artificial intelligence to serve 20 million users.
Fortuneo & Armatis: a 100 per cent human approach to customer relations, built on trust
In this latest episode of our CX Armatis & Vous podcast, we were delighted to welcome Sandrine Kergoat, Head of Operations & Customer Relations at Fortuneo. She shares with us the vision of an online bank that has chosen to outsource part of its customer relations activities, and the key aspects of its collaboration with […]
Customer relations: how EDF combines AI and human expertise to deliver a sustainable customer experience
Discover the secrets to a successful customer relationship thanks to the expertise of Sandrine HERBELIN, Head of Outsourced Services at EDF Commerce.
