Hybridisation of customer relations as seen by employees: always more of the human touch!
Interview with Mehdi Mazeas, Armatis’ Digital Project Manager. Your career so far in a few words I’m currently Digital Project Manager in Armatis’ Digital Data Division. I’ve been with the Group for 19 years now, with several highpoints in my career. I started out as a sales representative in the telecommunications sector and went on […]
4 pieces of advice for effective, human digitisation of customer relations
The relationship between companies and their customers is constantly evolving. With development of communication channels and the consequent emergence of new usages, customers now have greater and more specific expectations. The acceleration of companies’ digital transformation has intensified this issue, and they must make every effort to keep up with the pace of innovation, avoiding […]
