Chatbot or Human Agent: The Right Tool at the Right Moment
Chatbots now handle 30% of customer service cases autonomously, according to Salesforce. But 61% of consumers still prefer a human agent for complex situations. This is not a contradiction: it is the map that every CX leader needs to learn to read. Share on Table of contents A chatbot responds in seconds, available 24/7, with […]
4 pieces of advice to managers and employees to help foster intrapreneurship
The innovation race has now reached all activity sectors, bringing a whole range of projects in its wake, designed to boost our companies’ performance and competitiveness – sometimes in unexpected places. Very different from the dusty old image of gloomy, listless workspaces, outsourced customer relationship centres are also following the trend and have become true […]
How to boost the performance and engagement of your employees ?
Find out how to boost your employees’ performances and engagement with SODA and Link Me Up, the social network by Armatis! 39 M Social Media Users in France in January 2020. Used for making recommendations, marketing practices, exchanges of opinions, advice, recruitment and community training, social networks play a predominant role in our professional and […]
