Omnichannel Customer Service: Create a Seamless Customer Experience
Omnichannel Customer Service:Create a Seamless Customer Experience Delivering a fluid and consistent experience across all channels has become a major challenge for customer-centric brands. Share Imagine this now-common scenario: a customer contacts you via Instagram in the morning with a product question, continues the conversation via live chat on your website at noon, then finalizes […]
How to Improve Your CSAT: 10 Actionable Levers You Can Activate Today
Share on Your CSAT score is stuck at 65% while your competitors proudly display 80%? You’re not alone. Thousands of companies hit the same ceiling, convinced that boosting customer satisfaction takes months of transformation and a huge budget. The truth? It doesn’t. I’ve helped dozens of teams increase their CSAT by 15 to 20 points […]
Testimony by Jason Kugel, Armatis Project Manager on behalf of Pierre et Vacances Center Parcs
Testimonial from Jason Kugel, Armatis Project Manager on behalf of Pierre et Vacances Center Parcs. Established in Avoriaz in 1967, Pierre & Vacances is Europe’s leader in leisure and holidays. Every year, the brand welcomes over 2 million holidaymakers in more than 150 residences and over 12,300 apartments in France and Europe. Pierre & Vacances […]
Post-Covid: making the customer experience a performance lever
After over a year of the current health crisis, what lessons can we learn about customer experience and relationships, and how can they be leveraged for future performance? In an increasingly competitive business environment, retaining current customers and attracting new ones is a central concern for all companies. Their efforts are usually focused on marketing […]
How to boost the performance and engagement of your employees ?
Find out how to boost your employees’ performances and engagement with SODA and Link Me Up, the social network by Armatis! 39 M Social Media Users in France in January 2020. Used for making recommendations, marketing practices, exchanges of opinions, advice, recruitment and community training, social networks play a predominant role in our professional and […]
