Millennials and the customer experience: digital or nothing!
Zoomers, millennials, digital natives… all terms that refer to the new ultra-connected generations well-versed in online commerce and digital interactions. France estimates its millennials (or Gen Y), born between 1980 and 2000, to number over 13 million. They represent strong potential for companies but also a daunting challenge. These millennials, and the Gen Z that […]
