TotalEnergies Consumer Service Named Customer Service of the Year for the 15th Consecutive Year!
TotalEnergies’ Consumer Service team has been awarded “Customer Service of the Year” for 15 years running, thanks to a relentless focus on customer satisfaction, innovation, and a strong partnership with Armatis.
eSky: How customer relations and strategic outsourcing drive global travel success
An Interview with Ewelina Kołodziej-Tyczka In a recent strategic move, eSky Group has optimized its customer service operations by transitioning the management of its Bulgarian call center to Armatis Polska. This decision reflects eSky’s broader strategy to streamline its focus on core business activities while ensuring the continued high-quality service that customers expect. Armatis, which […]
Outsourced customer relations: Contact centres, creators of value for their partners, at the service of the end consumer
Paris, le 13 September 2022 – The Union of Contact Centre Professionals (SP2C) and EY have unveiled the 2022 edition of the barometer of the economic, social and territorial impacts of outsourced contact centres in France. “After a 2020 marked by the health crisis, the French outsourced customer relations market ended a highly dynamic 2021, […]
Working in Customer Relations, a fascinating world!
Interview with Stéphanie Tainon, Recruitment Director at Armatis. Can you tell us a bit about your career so far? My career’s been marked by 2 main experiences. The first one at Adecco, starting out as candidate recruitment officer and ending up as Branch Manager. I spent 9 years there, during which I developed solid skills […]
Testimony by Jason Kugel, Armatis Project Manager on behalf of Pierre et Vacances Center Parcs
Testimonial from Jason Kugel, Armatis Project Manager on behalf of Pierre et Vacances Center Parcs. Established in Avoriaz in 1967, Pierre & Vacances is Europe’s leader in leisure and holidays. Every year, the brand welcomes over 2 million holidaymakers in more than 150 residences and over 12,300 apartments in France and Europe. Pierre & Vacances […]
How does BNP Personal Finance successfully outsource its Bank Customer Relations?
Delphine Seguy, Head of Outsourced Customer Relations activities for BNPPF’s Private Client Business Management, shares her outsourcing experience, explaining her vision and best practices. What are the specifics of Customer Relations in the banking sector? Delphine Seguy : The banking sector is complex: sensitive, ultra regulated and highly competitive. It’s also undergoing many changes. As […]
How to manage your teams by teleworking with Engie?
Serge Martin, Managing Director of Customer-Relations Centres at ENGIE France B2C, General Public Division, confides the best practices and insights that help him manage his telework teams successfully. The many challenges that companies have had to meet during lockdown included emergency implementation of telework. Although a few of them were already relatively familiar with the […]
