AI in Customer Service: Why ROI Plateaus After the First Few Months
30% of AI projects are abandoned after POC, per Gartner. Five identified causes behind stalled AI ROI in customer service, and how to fix them. Share on Table of contents According to Gartner, 30% of generative AI projects are abandoned after proof of concept, and 40% of agentic AI projects will be cancelled by 2027. […]
Who Provides 24/7 Outsourced Support With AI and Human Agents in Europe?
Which providers genuinely combine AI and human agents for 24/7 customer support in Europe? An honest comparison. Share on Table of contents Most providers do one half of this well and not the other. Some are pure AI chatbot platforms: fast and polished until a customer hits an edge case and nobody’s there to catch […]
