Armatis Awarded EcoVadis Gold Medal for Outstanding CSR Performance
Armatis renews its EcoVadis Gold rating with a score of 76/100, ranking in the top 5% of companies worldwide for CSR performance in ethics, environment, and social impact.
Customer Experience: Is AI the Only Thing That Matters?
The start of a new year is always a good time for reflection and forward thinking. One of the key promises of 2024 has largely been fulfilled: the widespread experimentation with AI in everyday business operations—for both customers and employees. This has been a time to explore, form opinions, and even undergo significant transformation. In […]
Armatis Begins a New Chapter with a New Headquarters in Paris
Armatis, a leader in outsourced customer experience, has inaugurated its new headquarters in Paris’s 16th arrondissement. This move reflects the company’s ambition to foster innovation, collaboration, and inclusion, while supporting its strategic transformation in 2025.
Regulatory Compliance in Insurance: How We Turned an Obligation into a Driver of Customer Performance
Discover how we helped a leading French insurance company process 250,000 clients automatically, achieving a 70% remediation rate. Key Figures Operational Performance 250,000 clients processed automatically Over 70% overall remediation rate 60% contactability rate (vs. 35-40% industry average) Resource Optimization 80% reduction in processing time 60% reduction in operational costs Zero mobilization of the client’s […]
How a Leading Retailer Optimizes the Premium Customer Experience Through Innovation and Omnichannel Strategy
Key Figures 95% service quality across all interactions 100% of mail processed in under 8 days 85% of emails handled within 24 hours 12,000 social media interactions managed annually Exceptional responsiveness: 4 hours to respond to customer inquiries The Challenge Deliver an exceptional customer relationship experience in a dynamic environment, ensuring seamlessness and quality at every stage of the customer […]
Armatis Reinvents Itself: A New Identity for a New Era
Armatis Reinvents Itself: A New Identity for a New Era A brand that both reaffirms and asserts itself while reinventing. Yes, Armatis remains Armatis, and yet… while we are essentially the same, we are radically different. In 2025, Armatis takes a historic step by unveiling its new brand identity. This marks a strategic turning point […]
Armatis Adopts a New Tagline: Delivering Value, Impact, Now_
Armatis Adopts a New Tagline: Delivering Value, Impact, Now_ For 40 years, we have been transforming brands’ ambitions into concrete, measurable results. At Armatis, we have always placed our clients at the heart of our DNA, convinced that they are a company’s most strategic asset. Our previous tagline, “Your Customer First,” reflected this passion for […]
