AI in Customer Service: Why ROI Plateaus After the First Few Months
30% of AI projects are abandoned after POC, per Gartner. Five identified causes behind stalled AI ROI in customer service, and how to fix them. Share on Table of contents According to Gartner, 30% of generative AI projects are abandoned after proof of concept, and 40% of agentic AI projects will be cancelled by 2027. […]
