How we helped a European telecom leader boosted its sales performance
Context A major European telecom operator chose Armatis to optimize its telesales activities and strengthen its customer acquisition strategy. With operations across multiple markets and a wide range of services (fiber, mobile, ADSL), the challenge was to maximize commercial performance while maintaining a high-quality customer experience. This 20-year collaboration demonstrates Armatis’ ability to adapt to […]
How Armatis supports a leading energy company in the digital transformation of its customer service
Key figures 72% of customer interactions managed through emerging technologies (messaging, chatbots) in 2022, compared to just 11% in 2017 — a 6.5x increase in 5 years Coverage across 4 strategic regions Customer management operated from 3 production sites using centralized, multisite management Process automation powered by RPA (Robotic Process Automation) The challenge Faced with […]
Regulatory Compliance in Insurance: How We Turned an Obligation into a Driver of Customer Performance
Discover how we helped a leading French insurance company process 250,000 clients automatically, achieving a 70% remediation rate. Key Figures Operational Performance 250,000 clients processed automatically Over 70% overall remediation rate 60% contactability rate (vs. 35-40% industry average) Resource Optimization 80% reduction in processing time 60% reduction in operational costs Zero mobilization of the client’s […]
How a Leading Retailer Optimizes the Premium Customer Experience Through Innovation and Omnichannel Strategy
Key Figures 95% service quality across all interactions 100% of mail processed in under 8 days 85% of emails handled within 24 hours 12,000 social media interactions managed annually Exceptional responsiveness: 4 hours to respond to customer inquiries The Challenge Deliver an exceptional customer relationship experience in a dynamic environment, ensuring seamlessness and quality at every stage of the customer […]
eSky: How customer relations and strategic outsourcing drive global travel success
An Interview with Ewelina Kołodziej-Tyczka In a recent strategic move, eSky Group has optimized its customer service operations by transitioning the management of its Bulgarian call center to Armatis Polska. This decision reflects eSky’s broader strategy to streamline its focus on core business activities while ensuring the continued high-quality service that customers expect. Armatis, which […]
