NPS: die Kennzahl, die misst, was Ihre Kunden Ihnen nicht sagen
The Net Promoter Score is one of the most widely used metrics in the world to measure customer loyalty. Created in 2003, adopted by thousands of companies, it relies on a single question. But reading it well, and using it well, is another story entirely. Teilen auf Inhaltsverzeichnis Der Net Promoter Score (NPS) misst die […]
