How an insurance provider strengthened claims management and improved customer satisfaction
How an insurance company strengthened its claims management and improved customer satisfaction The context A major insurance player wanted to improve handling and processing of mobile-related claims like theft, damage, and breakdowns. It also needed flawless service quality on inbound assistance flows while staying flexible amid activity fluctuations. The goal: deliver smooth, rapid customer experiences […]
Customer Relations: Training and Supporting Teams During Peak Season
Peak season is the ultimate stress test for customer service centers, where rapid training and team well-being become the keys to delivering an exceptional customer experience under intense pressure. Share on Black Friday. Christmas. The sales. For retail and e-commerce, these are the “moments of truth.” In just a few weeks, brands generate a huge part […]
Armatis and the Sustainable Development Goals: Interview with Tiphaine Trouessard, CSR & Compliance Officer
Partager : Chaque année, le 25 septembre est l’occasion de célébrer l’anniversaire des Objectifs de Développement Durable (ODD), adoptés par l’ONU en 2015 pour répondre aux grands défis sociaux, environnementaux et économiques d’ici 2030. Chez Armatis, ces objectifs sont au cœur de notre stratégie RSE. Signataire du Pacte Mondial des Nations Unies depuis 2007, nous […]
Pink October 2025: Armatis Takes a Stand Against Breast Cancer
Every October, the world comes together for Pink October — Breast Cancer Awareness Month. Launched in 1994 in the United States, this global movement emphasizes the vital importance of early detection and prevention in the fight against breast cancer. Share: Across Europe, breast cancer remains the most commonly diagnosed cancer among women, with nearly 525,000 new […]
Armatis Launches Armatis Technology, Its Dedicated Subsidiary for Customer Experience Technology Solutions
Share: Armatis, a French pioneer in customer experience, today announces the creation of Armatis Technology, a new subsidiary focused on designing, developing, marketing, and operating innovative technology solutions that enhance the customer experience. Since early September, Armatis Technology has brought together all of the group’s technological expertise to offer a comprehensive portfolio—from custom tool development […]
How a Leading Real Estate Company Successfully Outsourced Its Customer Service for the First Time
Discover how a real estate leader successfully outsourced its customer service for the first time while ensuring premium, fast service.
Armatis Reinvents Itself: A New Identity for a New Era
Armatis Reinvents Itself: A New Identity for a New Era A brand that both reaffirms and asserts itself while reinventing. Yes, Armatis remains Armatis, and yet… while we are essentially the same, we are radically different. In 2025, Armatis takes a historic step by unveiling its new brand identity. This marks a strategic turning point […]
