Insurance: how to optimise the management of mobile claims and customer satisfaction
A leading insurance provider has entrusted Armatis with the management of claims relating to theft, breakage and faults affecting mobile phones, as well as its assistance processes: quality ratings in excess of 93 per cent, with up to 46 cases handled per agent per day.
Smart automation: striking the right balance between AI and humans in customer relations
Generative AI, self-service, augmented advisors: how to implement intelligent automation that enhances the customer experience without sacrificing the human touch.
David Gillaux appointed Chief Executive of Armatis
Paris, 14 September 2023 – Armatis, a French group specialising in outsourced customer relations, has announced the appointment of David Gillaux as Chief Executive Officer. A seasoned professional in customer relations, David Gillaux has extensive industry experience, gained notably at Webhelp and subsequently as CEO France at Teleperformance. As Managing Director, his role will be […]
Armatis is opening a work programme at the Orléans-Saran prison to support prisoners’ return to work
Through this project in Saran, Armatis is reaffirming its commitment to reintegration through work, to combating reoffending, and to a socially responsible approach that brings about positive social impact.
Customer relations: Armatis opens its second site in Tunisia
Tunis/Paris, 15 December 2022 – The Armatis Group, a specialist in customer relationship outsourcing since 1989, is continuing to grow and has announced the opening of a second site in Tunis. The 3,500 m² site, which is of an exceptionally high standard, has 450 workstations and currently employs 360 staff. It complements the group’s overall […]
Customer Satisfaction Metrics: The Complete Guide for CX Teams
NPS, CSAT, CES and beyond: every customer satisfaction metric, when to use each, and how to build a measurement system that drives results. Share on Table of contents Customer satisfaction metrics are the measures that let you understand how your customers perceive their experience with your brand, products, or services. More than a dozen are […]
Energy & Utilities: Outsourcing Customer Service to Reduce Technical Interventions
Context A natural gas distribution company decided to outsource part of its customer service activities related to network operations, with the objective of better managing situations where customers had no supplier contract and significantly reducing unnecessary technical interventions. Since 2024, Armatis has been operating a dedicated contact center to handle customer requests and critical notifications. […]
How a B2C Auto Finance Player Grows Its Insurance Portfolio – Armatis Case Study
How a B2C Auto Finance Player Grows Its Insurance Portfolio The Context A major player in consumer auto financing wanted to grow complementary insurance sales while securing customer relationships with individuals.Since 2017, it has relied on Armatis to operate a system covering sales, retention, and back-office management. Results of files processed with argued contact, ensuring […]
Securing Buy Now Pay Later Debt Recovery Without Damaging Brand Image
Le Contexte Installment payments have become a standard in modern e-commerce. Yet behind this apparent simplicity lies a major challenge: managing unpaid debts without damaging customer relationships. For several years, a major player in Buy Now Pay Later (BNPL) and consumer credit has entrusted Armatis with its entire amicable and pre-litigation debt recovery operations. Résultats […]
How an insurance provider strengthened claims management and improved customer satisfaction
How an insurance company strengthened its claims management and improved customer satisfaction The context A major insurance player wanted to improve handling and processing of mobile-related claims like theft, damage, and breakdowns. It also needed flawless service quality on inbound assistance flows while staying flexible amid activity fluctuations. The goal: deliver smooth, rapid customer experiences […]
